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Feedback:
Involvement and Participation

Our Commitment to Involvement

We recognise that our greatest asset is people with lived experience of mental health problems and their carers. Their empathy, experience and understanding of mental health recovery is as valuable as the skills and knowledge of our
qualified team members.


To provide the best solutions that we can, it is essential that we build a deep understanding of the experiences and needs of people with mental health problems. It is vital that this insight drives everything that we do. Wherever we can, we will actively seek opportunities for people with experience of mental health problems to innovate and improve our services, to lead and guide our work and to include our own personal experience, where we have it.

There are a number of ways we activity collect your insight, experiences, views and comments:

  • Assessments and recovery planning

  • Project and service evaluations

  • Meeting Monitoring Reports

  • Complaints, Compliments and Comments procedures

  • Our Feedback form Click Here!

  • Soft intelligence from our Community Associates and staff

  • Networking with other mental health services and charities

  • Our Mental Health Ambassador Forum

  • Other steering groups relating to projects, such as Sideways Neurodiveristy Steering Group and Employability Steering Group

We will anonymise any comments before using them.

Your views are used and discussed at:

  • Board of Trustee Meetings with one of the Board Members responsible for ensure we hear you.

  • Strategy meetings to set our charity plans in motion

  • Management Meetings

  • Development and Sustainability Meetings

  • Communication Meetings

  • Project Planning and Grant Applications

  • Day to day operations and delivery of services

To find out more, contact us and ask to speak to our Development and Sustainment team

Just some of the comments about our services and charity...

“Everyone’s energy and enthusiasm were great for me.”

“I have made some great new friends.”

"You and your team do a truly brilliant job and I feel we are all equally important in recovery."

"We are also seeing the benefits transfer to therapy, with the service user better able to concentrate on and make use of therapy, as their social support needs outside of the clinic are better met."

“I love that I have learnt to make time for myself and taking that time to appreciate the surroundings more.”

"You helped bring my confidence back up as well as helping me to build new relationships. It has taken away some loneliness as well as keeping my mind active and giving me that thing to look forward to

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You Said ... We did

Can we have more mental health support for local employees?
Yes, we are the only charity provider for the Midlands Engine funded Mentor 2.0 Project, providing businesses with FREE one to one support.
We want to run our Peer Support Group
And we helped with infrastructure, funding, promotion, training and systems - THREE TIMES!
More services for people with serious mental health problems
Our Future Focus service works directly with some of the most vulnerable people in our community, identified by NHS staff
More opportunities for fundraising - we want to help but don't know where to start...
A Mind-funded Project Coordinator employed to help community fundraisers and donors.
More volunteer spaces please
We increased our capacity through community fundraising and deploying more staff to support volunteers
You need more insight into autuism and ADHD
We now have a Steering Group with a mix of professionals, volunteers and representatives exploring neurodivergence. Training for all staff and volunteers.
Easier to use website
Our website is simpler to use, with less clicks needed to get the information you want
More services outside of Burton on Trent
Our Future Focus and Safe Hands services now support people across our whole area, we have a peer support in Burntwood and our Safe Haven is in Tamworth
We want more sport activities
We are working with our funders at Mind to pilot Bat and Chat Cricket. We have applied for grants with Sports England.
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